Customer Service Consultant, Rogers network, Brampton, On, canada
Start Date: March 30, 2009
Location: Brampton, ON
Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work.
We are currently looking for talented and motivated individuals to join our winning team where you will have a chance to innovate, grow and do what really matters.
More specifically, you will:
Provide world class customer service when handling incoming calls.
Listen to customers, analyze their needs and offer adapted solutions.
Promote Rogers products and services.
Take appropriate action to efficiently resolve issues.
Identify customers need for additional Rogers’s products and services.
Take accountability to solve issues from beginning to end.
Meet established productivity objectives.
Receive and incorporate feedback to improve personal and business performance.
In fact, you will act as a Rogers ambassador to our clients and provide them with a superior customer experience at all times.
Qualifications
If you…
Have a high school diploma or higher
Are available to work on a flexible schedule: days, evenings and week-ends
Possess basic computer knowledge (Windows-based systems and internet navigation)
Possess superior multitasking abilities
Demonstrate ability to positively influence others (propose options/solutions to customer)
Know how to deal with problem issues with a sense of urgency
Are punctual and committed to work schedules.
We offer you …
A permanent position
A Full Time status position
A competitive starting salary
An evening premium (an additional $1 per hour after 6 p.m.)
An excellent bonus program (up to $3,000 per year, based on performance)
Access to a wide range of benefits (medical and dental)
The opportunity to access a pension plan, a group RRSP and a stock ownership program
Up to a 50% discount on many products and services
And even more …!
Then…this job is perfect for you!
