Customer Project Manager - Organic Chemistry, Ref. N017, Express Employment Professionals, Victoria, BC

Customer Project Manager – Organic Chemistry, Ref. N017, Express Employment Professionals, Victoria, BC

11.03.2009 | Posted in Chemistry

Job Type: Full Time
Location: Victoria, BC, CANADA
Posted Mar 10, 2009
Reporting to the Supervisor of Client Services, this position is focused on responding to the needs of clients to plan and successfully execute project. The successful candidate should expect to be involved in all aspects of client interaction and will be the day to day “face’ of the company. This position demands effective communication skills towards our clients and all internal stakeholders, using your superior time management skills, and attention to detail in complex situations.

What we can offer:

Fostering a strong team focus this is an international company with a family feel, you will join a unified team of professionals, enjoy an open and supportive work environment under a company name you can be proud. A competitive salary based on your skills and experience along with Medical and Dental is also on offer.

What you will be doing:

With a goal to delight the clients by aligning client needs and company process, the ultimate measure of success in this position is customer satisfaction, revenue maintenance or growth within existing customers.
You will be involved in all aspects of client interaction, ensuring all needs are communicated and met. Liaise effectively across all internal and external stakeholders taking a proactive approach to ensure customer satisfaction. Respond to customer technical concerns, review reports and ensure adherence to project requirements.

What we are seeking:

A relevant post secondary education (Chemistry or equivalent) is a pre-requisite for this position. Experience in analytical chemistry, analysis of emerging organic contaminants and or organic chemicals will be highly regarded.

Essentially a customer facing role we are looking for a strong communicator with the ability to build relationships both internally and externally. With the proven ability to effectively time manage and proactively ensure customer needs are met.

Essential Skills include;

1. Initiative and a positive, energetic attitude.

2. Effective verbal and listening skills.

3. Effective written communications.

4. Superior organizational and planning skills.

5. Comfortable and able to work in a fast paced environment without close supervision, while adapting to internal and external change.

6. Ability to foster a spirit of teamwork without sacrificing customer satisfaction.

7. Skilled in Excel, Outlook, and Word (other software experience beneficial).

8. Knowledge of Organic Chemistry.

9. Knowledge of application or end use of data by client.

10. Regulatory and emerging contaminant knowledge is desirable.

How to apply: