Fraud & Security Administrator(Summer Student), TELUS
Title: Fraud & Security Administrator (Summer Student) – SEC00163-9
Employer: TELUS
Job Location: Scarborough, Ontario
Description:
TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer.
Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join our team and make your future friendly too.
Key Objectives:
- Understand the credit card portfolio
- Establish key contacts within the organization
- Master processes associated to credit cards and achieve designated targets
- Understand and participate in process development
Responsibilities:
- Complete all required steps in the finalization of fraud and wireless security investigations
- Fraud write-offs
- Fraud account deactivation
- Investigate and respond to credit bureau requests (Equifax, Trans-Union)
- Authenticate domestic and international credit card requests
- Process all credit card chargebacks and maintain portfolio
- Verify Address Verification System (AVS) investigations
- Complete electronic serial number (ESN) validation and lock up requests
- Update line ranges
- Analyze and action various reports
- Analyze credit card data and create reporting based on findings
- Organize and maintain both paper and computer files, and update systems as required
- Distribution of fraud investigations
- Perform general office duties as needed i.e., faxing, and photocopying
- Assist fraud and wireless security management analysts in special projects as required
Qualifications
Required Knowledge:
- Excellent computer skills including knowledge of MS Word, MS Access, MS Excel and MS Outlook
- Fluently bilingual (English / French is and asset)
- Post secondary education
Required Skills & Abilities:
- Ability to work with minimal supervision
- Strong organizational and interpersonal skills
- Must be creative and have superior problem solving skills
- Must be detail-oriented and dedicated to Quality Assurance
- Efficient, self-motivated and able to prioritize
- Ability to handle multiple tasks in a fast paced, changing environment
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
HOW TO APPLY:
Go to Telus Career webpage by CLICKING HERE, then select from options as fellows:
Job Feild : all
Location: Canada , Ontario, Scarbrough
and finally enter “Search for jobs”
The desired job will pop up , fill the online application form.
